Frequently asked questions

Here you can find answers to the most common user questions

Select category

  • Mission exekution
  • Arbitrage
  • Withdrawal
  • Rating
  • Referral
  • Verification
  • How do I know where I need to go?
    In the mission preview screen, you can see the locations you need to go in the map above and also in address form beneath.
  • Where can I see the route I need to cycle?
    In the mission preview screen you can see a map with recommended routes to the location and also from the location to the final destination. Once you have accepted the mission, the app automatically guides you through the recommended route.
  • How do I know what I need to buy?
    Throughout the mission, you can always see the list of items to buy when you swipe the preview card up.
  • What should I do if I’m not sure what to buy?
    If in doubt on what to buy, better contact the client using the chat function on the top right corner of the screen. Please keep in mind that there are certain guidelines you need to follow when you decided to use the chat function.
  • What am I allowed to discuss in the Chat?
    You are only allowed to discuss details of the already provided list of items. The client is not allowed to command you to buy further items outside of the list, if that happens, you must decline, because otherwise, the mission can be canceled even after completion and the reward will be charged-back.
  • I have delivered the goods, but the client does not agree, what should I do?
    If you are sure have already delivered the goods to the client, you can create an arbitrage case in the last order screen. Please refer to the Arbitrage section for more information.
  • The mission is currently in arbitrage, what should I do?
    Once a mission is being held in arbitrage, you are prompted to supply evidence to the mediator before you are able to accept another mission.
  • What kind of evidence should I provide?
    The best evidences are pictures, although a convincing explanation can also be enough in certain cases.
  • Can I add additional information after I submitted my first evidence?
    After your initial submission of evidence, you can always provide more information or ask the mediator for more information by clicking on the “Support” button, which is on the bottom of the navigation bar when you swipe from left to right.
  • In which form can an arbitrage case be settled?
    An arbitrage case can be settled for partial reimbursement or full reimbursement. That means one party could get 100% of the money or only part of the money, while the other part will be credited to the other party.
  • How long does it take for the arbitrage to be settled?
    Most arbitrages are usually settled within 1-2 working days.
  • How can I withdraw my money?
    In the “My finances” panel, you can see your current balance. Below the screen there will be a button with which you can request a withdrawal.
  • How long does a withdrawal take?
    Withdrawals will usually be credited within 2-3 bank days to your bank account.
  • Are there withdrawal fees?
    All withdrawals under 5€ are subject to a 50cent withdrawal fee.
  • What does it mean if funds are frozen?
    Funds are frozen when the payment by the client is still being processed by the risk assessment system. Once the system clears the payment to be fully completed, the funds will become unforzen.
  • When do frozen funds become unfrozen?
    It usually takes a few minutes after mission completion for the funds to unfreeze, in certain cases however, it may take several hours.
  • Where can I see my ratings score?
    You can see your ratings score under your profile picture in the navigation menu.
  • What happens if I have a low ratings score?
    If you have a rating under 4.5 stars, all of your mission acceptances will become offers, which the client must also accept before you can start to perform the mission.
  • How do I get ratings?
    The client will leave you a rating after each completed mission.
  • Can I dispute a rating?
    You cannot dispute ratings just because you were offered low-stared ratings. However, if you think that certain ratings are abusing and exploiting the system, you can report it via our support.
  • How can I rate my clients?
    You are given the opportunity to rate your clients after each mission completion.
  • How does it work?
    Once you refer a friend to our app using your referral link and they create and complete a mission as a client or successfully perform a mission as a cyclist, you earn 2€.
  • How much can I earn?
    There is no limit on how much you can earn using the referral system.
  • The person I referred registered, when do I get my earnings?
    The person registered must also either create and finalize a mission or perform a mission as a cyclist before you get your earnings. Earnings are credited automatically if the above requirements are fulfilled. If not, please contact support.
  • How can I withdraw my referral earnings?
    You can withdraw your earning in the “My finances” screen just like you would with your mission earnings.
  • Why do I need to verify myself?
    In order to comply with the Austrian law, we are obliged to collect a minimum of information from our users. We strive to provide a safe platform by verifying each cyclist and preventing fraud.
  • What documents are accepted?
    You need to upload two typed of documents: proof of identity(POI) and proof of address(POA). Accepted POIs documents are: Passports, photo IDs, drivers licenses, etc. And accepted POAs are: utlity bills, bank statements, official writings, etc.
  • My documents have been rejected, what now?
    If any documents have been rejected by our staff, you will get an explanation as of why it was the case. You can reupload the documents at anytime in your profile.
  • How long does it take to get verified?
    It takes up to 1 working day to get fully verified. Usually the verification takes only a few hours.